FAQ

HOW DO I PERSONALIZE MY BANDANA?

Bandanas can be personalized by purchasing our "Personalize your bandana" add-on.  Be sure to leave the name you would like personalized within the "special instructions for seller" section at checkout. 

 

HOW DO I KNOW WHAT SIZE BANDANA TO ORDER?

All of our products have a size chart listed in the product description.  We highly recommend that you take the time to measure your pet to be sure you are ordering the correct size for a comfortable fit.  If you are borderline between sizes we recommend sizing up rather than down.

 

HOW DO I KNOW WHAT SIZE BOW TO ORDER?

Bows are so fun because you really can't go wrong with the size! The size you choose is dependent on the look you want to create.  Want to be a bit more dramatic?  Go for a larger size!  If not, you can generally coordinate your bow size with the equivalent bandana size so that it is to scale for your pet.  

 

HOW DO I MAKE A RETURN OR EXCHANGE?

As all our products are made to order; therefore, we cannot accept returns or offer exchanges.  Please be sure to review our size chart prior to ordering. Personalizing your bandana? Please double check the spelling of the personalization before submitting your order.  Have a question before placing your order?  Please send it to us!  We want to help you order the correct product so that you are happy with your order!

 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Our orders typically take between 1-2 weeks to produce and ship.  As your order is handcrafted and we are a small operation, we ask for your patience.  It is very difficult to expedite our process at this time. 

 

HOW IS MY ORDER SHIPPED?

Our packages are shipped USPS First Class within the US and Canada.  This typically takes 3-5 business days. Orders over $50 shipped domestically receive free First Class shipping.  Priority shipping can be purchased at an additional charge; however, please note this does not expedite the lead time to produce your order.  For additional information on international shipping, please feel free to reach out to us and include the country your order will be shipped to in your message.

 

HAVE A QUESTION WE HAVEN'T ANSWERED?  PLEASE SEND US AN EMAIL!

LuluandLea@gmail.com